Important Information          Shipping & Payment Info          Return Policy          Terms & Conditions          Privacy Policy

11555 Crossings Ct, Ste 100, Holland MI 49424

©2019 by Great Lakes Upfitting, LLC

Policies and Terms & Conditions

IMPORTANT INFORMATION

Warning devices are strictly regulated and governed by Federal, State, and Municipal Ordinances. These devices shall be used ONLY on approved vehicles. It is the sole responsibility of the user of these devices to ensure compliance.  By purchasing emergency lighting, sirens, and other emergency equipment, you attest that you are legally authorized to install or operate such equipment in your jurisdiction or state.  Great Lakes Upfitting accepts no responsibility or liability for improperly or illegally purchased equipment installed in/on a vehicle that is contrary to state laws or that which is used contrary to state laws.  Great Lakes Upfitting does not restrict orders to specific persons or organizations, and all transactions are handled in good-faith that the products ordered will be installed or used lawfully within the jurisdiction or state for which they are operating.

Proposition 65 Warning
At Great Lakes Upfitting, we take safety seriously. The Proposition 65 warning, officially named the Safe Drinking Water and Toxic Enforcement Act, is a label notification required by law on all products that contain materials or chemicals known to the state of California as something that may cause cancer or reproductive harm. The act was passed into law in 1986 by the state of California and has since widened its scope to include more than 800 chemicals and substances. This includes more common materials like brass and PVC, and as such you may see the warning on items ranging from shoes to oils. For more information, go to www.P65Warnings.ca.gov.

 

PAYMENT POLICY

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
PayPal

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

 

SHIPPING POLICY

Turnaround
All orders are processed within 24 hours Monday - Friday 9 am - 5 pm EST.  Custom orders or items that are ordered direct from the manufacturer are subject to the manufacturer's lead times (typically 1 to 3 weeks).  Special orders, out-of-stock and back orders will require additional time before shipping.

Carriers
We use the following carriers to deliver our orders:
UPS, USPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURNS, REFUNDS & EXCHANGES POLICY

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please email contact@greatlakesupfitting.com to request a return and we will assign you an RMA #.
2. You will receive information on how to return your item.
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Some items cannot be returned if they are opened.  Custom or configured items are built-to-order by the manufacturer and therefore cannot be returned.  Merchandise that has been used or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges
We do not offer exchanges at this time.

Product Pictures

Product images do not guarantee product depiction.  Images are for general purpose of the product only.  Please refer to the product description and model number prior to purchasing.

TERMS & CONDITIONS

Conditions of Use

Welcome to our online store! Great Lakes Upfitting and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

RESTRICTIONS OF SALE

Warning devices are strictly regulated and governed by Federal, State, and Municipal Ordinances. These devices shall be used ONLY on approved vehicles. It is the sole responsibility of the user of these devices to ensure compliance. By purchasing emergency lighting, sirens, and other emergency equipment, you attest that you are legally authorized to install or operate such equipment in your jurisdiction or state. Great Lakes Upfitting accepts no responsibility or liability for improperly or illegally purchased equipment installed in/on a vehicle that is contrary to state laws or that which is used contrary to state laws. Great Lakes Upfitting does not restrict orders to specific persons or organizations, and all transactions are handled in good-faith that the products ordered will be installed or used lawfully within the jurisdiction or state for which they are operating.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

 

ELECTRONIC COMMUNICATIONS

When you visit Great Lakes Upfitting or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Great Lakes Upfitting or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Great Lakes Upfitting, with copyright authorship for this collection by Great Lakes Upfitting, and protected by international copyright laws.

 

TRADEMARKS

Great Lakes Upfitting trademarks and trade dress may not be used in connection with any product or service that is not Great Lakes Upfitting, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Great Lakes Upfitting. All other trademarks not owned by Great Lakes Upfitting or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Great Lakes Upfitting or its subsidiaries.

 

LICENSE AND SITE ACCESS

Great Lakes Upfitting grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Great Lakes Upfitting. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Great Lakes Upfitting. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Great Lakes Upfitting and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Great Lakes Upfitting’s name or trademarks without the express written consent of Great Lakes Upfitting. Any unauthorized use terminates the permission or license granted by Great Lakes Upfitting. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Great Lakes Upfitting so long as the link does not portray Great Lakes Upfitting, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Great Lakes Upfitting logo or other proprietary graphic or trademark as part of the link without express written permission.

 

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Great Lakes Upfitting and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Great Lakes Upfitting reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Great Lakes Upfitting and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Great Lakes Upfitting and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Great Lakes Upfitting or its associates for all claims resulting from content you supply. Great Lakes Upfitting has the right but not the obligation to monitor and edit or remove any activity or content. Great Lakes Upfitting takes no responsibility and assumes no liability for any content posted by you or any third party.

 

RISK OF LOSS

All items purchased from Great Lakes Upfitting are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

PRODUCT DESCRIPTIONS

Great Lakes Upfitting and its associates attempt to be as accurate as possible. However, Great Lakes Upfitting does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Great Lakes Upfitting itself is not as described, your sole remedy is to return it in unused condition. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY GREAT LAKES UPFITTING ON AN "AS IS" AND "AS AVAILABLE" BASIS. GREAT LAKES UPFITTING MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, GREAT LAKES UPFITTING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GREAT LAKES UPFITTING DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM GREAT LAKES UPFITTING ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GREAT LAKES UPFITTING WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 

APPLICABLE LAW

By visiting Great Lakes Upfitting, you agree that the laws of the state of Michigan, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Great Lakes Upfitting or its associates.

 

DISPUTES

Any dispute relating in any way to your visit to Great Lakes Upfitting or to products you purchase through Great Lakes Upfitting shall be submitted to confidential arbitration in Michigan, USA, except that, to the extent you have in any manner violated or threatened to violate Great Lakes Upfitting’s intellectual property rights, Great Lakes Upfitting may seek injunctive or other appropriate relief in any state or federal court in the state of Michigan, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

 

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Great Lakes Upfitting. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link. Or you can email us at: contact@greatlakesupfitting.com

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.